[tbay_title_heading title=”FAQs” buttons=”btn-default btn-outline” buttons2=”btn-default btn-outline” el_class=”no-bg-title”]
Q1. Can I return my purchase?
We accept returns within 7 days of receipt if the products are defected/ wrong product was shipped. We also accept returns on products that have not been opened and remain in the original packaging.
Q2. Are your products original and authentic?
Yes, all our products are 100% original and licensed products.
Q3. Where is your location? I want to visit.
We are an online store based out of Riyadh with no physical shops. Check our retailers’page for a hands-on experience!
Q4. Is there any minimum quantity on orders?
There is no minimum quantity on any orders. Shipping is a flat fee of 30,00 SAR.
Q5. What are your payment options?
Currently we only accept transfer & Cash on Delivery.
Q6. What about Cash on Delivery safety?
We currently accept cash on delivery using a POS machine with no contact.
Q7. How long does it take to deliver? Do you accept International Orders?
It takes 1 – 4 business days for delivery. We only operate in KSA.
Q8. I cannot find my favourite character/product!
We always try our best to get it! Please check our list of super retailers.